Posted on Oct 23 2017 - 4:30pm by Editorial Content
Comments Off on GDPR: what are the implications for managing employee health data?

Claire Wright, Quality & Data Privacy Manager at MHR, examines how GDPR will impact the lawful management of employee health records The EU’s General Data Protection Regulation is predictably throwing up many questions about how organisations should collate, manage and process sensitive employee data to enforce compliance and prevent a potential costly breach. With fear-based articles about...

Posted on Oct 23 2017 - 8:15am by Editorial Content
Comments Off on Focus On: What’s new in software and solutions

Vantage experiences major surge in software uptake After a record first sales quarter, software developer Vantage has seen a major surge in the uptake of its service management system Vantage Online in Q2, with continued new business wins and, among existing clients, a growing number of migrations from the legacy Service Accent system. It is turning out to be a very successful 2017 for Vantage, which...

Posted on Oct 22 2017 - 4:30pm by Editorial Content
Comments Off on A new generation of ERP solutions

Mike Burke, Managing Director of Purpose Software, explores the evolution of business management systems for the channel and explains why software needs to support diversification The continued evolution of the delivery of managed services is putting increased pressure on organisations to diversify, so much so that resellers must now decide how much longer they can run their operations on business...

Posted on Oct 22 2017 - 8:30am by Editorial Content
Comments Off on And two makes three

Nuance’s partnership with Epson follows similar agreements with Lexmark and Toshiba. Lexmark recently announced that it is to provide Nuance document imaging solutions worldwide via a newly formed agreement to sell and distribute the Nuance AutoStore, Equitrac Office/Express and SafeCom solutions. Nuance will provide service and support to qualifying customers. In a statement, Lexmark said that partnering...

Posted on Oct 20 2017 - 4:30pm by Editorial Content
Comments Off on Join in the discussion

Quocirca invites printer industry leaders to participate in major new study on the future of office printing There is still time to take part in Print 2025, a major new research study by Quocirca, either as a sponsor or as a survey participant. Print 2025 is a new study looking at the future of the print industry in an age of digital disruption and the shift to a service economy. Combining interviews...

Posted on Oct 20 2017 - 8:15am by Editorial Content
Comments Off on Q&A: With James Pittick

Canon UK and Ireland has a new Director of B2B Indirect Sales. James Pittick joined Canon in 2008 and previously worked on the company’s direct side as Head of Sales, Strategic and Enterprise Business. PITR met up with him to discuss Canon’s evolving channel strategy PITR:Canon had a difficult 2016 globally. How did it do in the UK? James Pittick (JP):Given the current conditions, our performance...

Posted on Oct 18 2017 - 4:30pm by Editorial Content
Comments Off on HP turns to the experts with new Security Advisory Board

HP has strengthened its cyber security capabilities with the establishment of a new Security Advisory Board and the recruitment of three external security specialists to sit on it. The Security Advisory Board will work with HP to identify evolving threats and generate strategic conversations about the rapidly shifting security landscape with both HP and the market. The three new board members all have...

Posted on Oct 17 2017 - 4:30pm by Editorial Content
Comments Off on Reality check

New report highlights gap between business perceptions and the customer experience A new report from Capgemini’s Digital Transformation Institute highlights a positive correlation between investment in digital customer experience initiatives and the satisfaction of customers and their willingness to spend more. Based on an international survey of more than 3,300 consumers and 450 company executives,...

Posted on Oct 17 2017 - 8:15am by Editorial Content
Comments Off on Best for service

New supplier finder and certification scheme rewards MPS providers that really do put their customers first Eight out of 10 consumers are willing to pay more for a better customer experience (see overleaf), but with everyone claiming to be the best for customer service, how are end users meant to find suppliers that pay it more than just lip service, and how can providers who really do go the extra...

Posted on Oct 16 2017 - 4:30pm by Editorial Content
Comments Off on Exertis announces promotions

Ian Aitken has been promoted to Exertis Medium AV Director with responsibility for sales and commercial operations, following the departure of Ian Sempers, the Founder, Owner and CEO of Medium (UK) Ltd, which was acquired by Exertis last year. Aitken will report to Exertis IT Sales and Commercial Director Phil Brown. At the same time, Mike Harris has been promoted to Retail Sales Director, IT and...