What’s currently having the greatest impact on your business?
We are attracting more and more partners, so keeping pace with their increasing demand for solutions is a good challenge to have. Luckily we saw this coming and have been able to adapt very quickly to ensure we continue to offer the high level of support that our reputation is built on.
Where do you see the next big opportunity?
Solutions business is already well entrenched in many markets and growth is outpacing every other product category. Customers are demanding more functionality from heir localised devices so our new range of professional A4 Colour MFPs, with full finishing capabilities, fulfills this demand.
What would make your day job easier?
The internal deployment of the solutions and apps that we sell is really helping to streamline our internal processes and enables me to do a lot more with less. Being able to type faster with more accuracy would be superb. I am a two-finger typist and, try as I might, I can’t seem to get the other eight fingers to do what my brain tells them.
What’s the best bit of business advice you’ve been given?
Treat the people you work with, whether it be colleagues, customers or suppliers, as you want to be treated yourself and you won’t go far wrong.
If you had had a crystal ball, would you have done anything differently?
Bought property just after the 1989 crash rather than just before it. It took 10 years to recover.
Describe your most embarrassing moment.
I can’t mention the colonic irrigation, so it would be whilst installing a new EPOS system for a customer. I had to copy the software program from a previously installed device but managed to get them the wrong way round. The result was two completely unprogrammed machines, about 20 minutes before opening. Luckily I was young so my heart could withstand the stress, but I have never sweated so much.
What was your first job?
Working in the local DIY shop. It was the most fantastic learning experience
What would be your dream job?
Golf Pro. Never going to happen, but I can dream.
Money’s not an issue, what’s your perfect car … and where would you like to drive it?
Aston Martin DB9S. It oozes power and refinement. I could terrify myself by driving on the autobahns in Germany and then enjoy the sublime handling whilst driving through the beautiful scenery of the Alps.
Fine dining and good wine, or curry and a pint?
Never say no to a chicken Korma, but you can’t beat really well cooked food, fie Rioja and great company.
Favourite holiday destination?
It would be a two-stop holiday. Istria in Croatia for its sheer beauty and then off to Portugal for a few games of golf in the sunshine.
How do you like to spend your spare time?
Playing the electric guitar badly, but as loud as I can, playing golf and trying to spend quality time with my family.