Kevin Condor, General Manager Sales, NewField IT
What’s currently having the greatest impact on your business?
The very different needs of partners and customers in the geographies in which we operate. It’s important to us that we refine our offerings to support our partners based on their local needs.
Where do you see the next big opportunity?
Analytics. Customers are demanding added insight related to their document output and processes. We are fortunately very well placed to assist with offerings like User Analytics and Document Analytics, in addition to our custom BI development offering.
What would make your day job easier?
We’ve seen some fantastic technological developments that I use daily, for example collaborative tools that help us get our message to more customers without the need continually to travel. Going forward, this will be the area that benefits us most and facilitates flexible working.
What’s the best bit of business advice you’ve been given?
It’s not problems that lose customers, it’s how well you react when they happen. When you do react well, you get to keep the customer relationship for a very long time.
If you had had a crystal ball, would you have done anything differently?
I wouldn’t change anything; we all make decisions based on the information we have to hand at the time. We learn from our mistakes and that helps make better decisions in the future.
Describe your most embarrassing moment.
Appearing on national television for a football match at Buckingham Palace, holding a pizza-shaped box (which actually contained a silver salver) and receiving a huge number of delightful messages via social media pointing to my ‘physique’ and asking what flavour pizza I had.
What was your first job?
My first job in the industry was selling fax machines whilst on a working holiday in New Zealand in 1989. Those were the days when a thermal fax machine cost £1,500. You’ll probably need to explain what thermal was to your younger subscribers.
What would be your dream job?
I guess I should say this one! Followed very closely by Fighter Pilot.
Money’s not an issue, what’s your perfect car … and where would you like to drive it?
I’m fortunate to have a wife who runs a high performance hire car company so I’ve ‘tested’ a few. Unfortunately they don’t have a Bugatti Veyron. I’d love to give Nurburgring a go.
Fine dining and good wine, or curry and a pint?
Both! But curry & a pint just edges it.
Favourite holiday destination.
A quiet cottage in France or the English countryside with the family and our dog.
How do you like to spend your spare time?
In the coming months I will be spending a reasonable amount of my spare time getting ready for the Palace to Palace bike ride in aid of the Prince’s Trust (and fixing the aforementioned physique).