Copyrite Digital Systems has selected Purpose Software’s 2serv service management solution to enhance operational efficiency and further automate workflow processes.
The Liverpool-based Ricoh Premier Partner is deploying the software on a subscription basis without the need for any upfront capital expenditure.
A key factor in Copyrite’s decision to deploy 2serv is that it integrates tightly with Sage, giving a single point of access and eliminating the need to rekey data into separate systems. A live link ensures that invoices created in 2serv are immediately available in Sage.
Copyrite will also be installing 2roam to increase the productivity of its field service team. The mobile application empowers engineers equipped with tablets, smartphones and other mobile devices to access and update 2serv from any location.
Copyrite Digital Systems Service Manager Ray Allan said: “As well as improving the efficiency of our service operation, 2serv will give us greater control over the end-to-end stock management process. It will enhance our ability to provide a responsive, customer-focused service by ensuring that we always have the optimum stock levels to meet all SLAs.”