ECi Software Solutions, headquartered in Fort Worth, Texas, USA, with offices and companies throughout the USA, Australia, England and the Netherlands, is a leader in industry-specific information technology solutions.
Developed for office equipment dealers, ECi’s solutions help automate e-commerce, back office, delivery optimisation and internet purchasing to make light work of time-intensive manual processes. Using these solutions, dealers are able to do more with fewer resources.
Paola White, VP Sales and Marketing for UK/Ireland, said that ECi is geared to support its clients in securing profitable growth.
The company provides the premier Managed Print Services (MPS) solution FMAudit, which streamlines and automates the meter reading, billing and supplies replenishment processes. FMAudit provides tools and workflows that include device assessment, data analysis, TCO, proposal generation, ongoing device monitoring for supply levels, supply triggered marketing, meter billing, service alert filtering and green impact reporting. These tools provide dealers with business-critical information that reduces the time and effort required to manage and maintain MPS contracts.
“Collecting data is all well and good,” said White. “But it’s what you do with it that brings the real business value and this is where ECi’s e-automate ERP solution, which combines contract and service management with stock control, accounting, purchasing and sales, really comes into its own.”
With e-automate, disparate functions of the business are pulled together into one system to support greater collaboration and knowledge sharing.
Already used by more than 1,200 companies globally, e-automate is a solution that can effectively handle businesses of any size. It has an intuitive process-based user interface, which makes the system easy to learn and use, and is designed around the business management needs of a service dispatchoriented company. While FMAudit allows dealers to collect valuable data that supports fleet management, e-automate provides a complete end-to-end solution that delivers real visibility of when an individual machine in the field becomes profitable.
“When a dealer provides a device either on a lease or rental basis, an element of the cost includes supplies and servicing. While FMAudit provides data on usage and supplies, when a machine is FOC, they don’t actually have any visibility over when that device becomes profitable,” said White.
“The robust real-time reporting tools provided by e-automate allow dealers to easily get to the critical information they need to manage the most important aspects of their business. This enables them to better understand when that install makes them money,” she added.
“New intelligent devices send key data back to the dealer automatically but older models require manual intervention. By automating these processes, the deal becomes profitable faster. The ability to drill down by user provides even greater intelligence, enabling dealers to identify areas of over- or under-utilisation and take the necessary steps to better deploy devices for fleet optimisation.”
The service element also allows dealers to keep track of and optimise service technicians, ensuring maximum productivity levels and an improved bottom line.
The company has also announced the integration between FMAudit and ROI Print Manager software from Print Control Software Inc, a move that adds another layer to FMAudit’s ability to support clients who offer MPS. This new alliance will enable dealers to track data at both device and end-user levels.
With one click, FMAudit clients can launch ROI Print Manager using FMAudit’s Deployer Technology. Clients can then capture user-level workflow details in addition to traditional device-related data. This solution provides analytics to deliver effective document management strategies as well.
Kevin Tetu, President of FMAudit, said: “Our customers will have the benefit of accessing a new level of data tied directly to their clients’ end-users when utilising ROI Print Manager.”
Vishal Tah, Director Indirect Markets, Printtrac Limited, added: “It’s no longer about ‘10,000 pages were printed from this machine or that one’, it’s about who created the pages, were they relevant to the business, what did they cost and could the documents have been produced faster or cheaper. Integration of FMAudit to our portfolio will enable us to give a complete managed service solution from pre- to postsales for a managed print provider.”
By extending FMAudit data into robust end-user analytics, dealers will have the ability to determine the ‘who, what, when and where’ of document workflow, providing them with the ability to be more competitive and differentiate themselves in an increasingly crowded MPS marketplace.
The enhanced FMAudit product is structured to help dealers make the transition from MPS to Managed Document Services.
“For far too long, the focus of MPS has revolved around automating meters and toner replenishment. Now, FMAudit and ROI Print Manager will deliver the broader solution many providers have always intended to bring to their clients, enabling comprehensive document and output management,” said White.