Belfast-based IT Managed Services (ITMS) Ireland is looking to expand its operations on the UK mainland
IT Managed Services (ITMS) Ireland has been delivering IT solutions to customers in Northern Ireland and the Republic for three decades. Having captured and retained a significant chunk of its home market, the firm is now looking to extend its reach into new areas through a combination of organic growth and business acquisition.
Managing director Bill Kennedy said: “The plan is to expand and extend our presence into Scotland and England. We are as strong as we can be in Ireland and see acquisition as central to our plans for future growth.”
Kennedy established ITMS Ireland 30 years ago after purchasing the Irish arm of a larger UK-wide organisation. “I predominantly ran the Ireland and Scotland operations and when the opportunity to set up on my own came along, it was too good to pass by,” he explained. Kennedy retained all the people and 95% of the existing customer base. “It was very much business as usual,” he said.
The Irish market has a distinct culture and the old adage ‘you’re only as good as your last job’ rings truer here than anywhere. “People buy from people,” said Kennedy. “And in Ireland, people buy from people they know, like and respect. If we do a great job, then we know that our customers will tell everyone; if we do a bad job, then that also holds true.
“We have enjoyed sustained success year-on-year, because we work really hard on delivering excellence and I’m very proud that we’ve built a superb reputation and have a fantastic track record of outstanding customer service.”
The range of services offered by ITMS is all-encompassing, fully scalable and flexible. “We sell everything from servers to solutions, but our core strength is in managing customers’ IT infrastructures, from initial design to implementation, right through to a full-blown outsourced managed service that can include the print fleet, mailroom and cloud,” he said.
Over the years the company has forged strategic relationships with a number of partners. “We have close relationships with many local and UK hardware and software companies, including HP and Dell,” explained Kennedy.
ITMS Ireland is the authorised service centre in Ireland for Industrial printing specialist Printronix Inc., which recently launched a new line of industrial-grade thermal label printers for customers in manufacturing, retail distribution, transportation and logistics.
“We have particular strengths in these vertical markets,” said Kennedy. “We’ve enjoyed sustained growth in what is essentially a niche market and have sold and support significant numbers of Printronix big line printers in distribution centres across Ireland.
“Almost every one of the 390 Credit Unions in the north and south of Ireland has one of our printers in-situ,” he said.
The company also provides OKI print solutions throughout Ireland and is the local representative for all maintenance work.
“Many of our customers run businesses that operate round the clock and both the IT infrastructure and the printing operation are mission-critical. Clients utilising label printers in logistics, manufacturing and warehouse operations need to produce labels for packing lists, pallets etc. outside of normal office hours and, for them, downtime can significantly impact their business,” said Kennedy.
“Keeping our customers up and running is really important, which is why we provide technical support 24/7. We also provide same-day service and guarantee fix/replace support within eight working hours.”
In addition to a head office in Belfast, staffed by a small but dedicated team, and two logistics centres in Dublin and Cork, ITMS has 10 accredited technical engineers strategically located throughout Northern Ireland and Eire working around the clock to deliver mobile engineering, break/fix services and network support to customers.