Posted on Oct 22 2017 - 8:30am by Editorial Content
Comments Off on And two makes three

Nuance’s partnership with Epson follows similar agreements with Lexmark and Toshiba. Lexmark recently announced that it is to provide Nuance document imaging solutions worldwide via a newly formed agreement to sell and distribute the Nuance AutoStore, Equitrac Office/Express and SafeCom solutions. Nuance will provide service and support to qualifying customers. In a statement, Lexmark said that partnering...

Posted on Oct 20 2017 - 4:30pm by Editorial Content
Comments Off on Join in the discussion

Quocirca invites printer industry leaders to participate in major new study on the future of office printing There is still time to take part in Print 2025, a major new research study by Quocirca, either as a sponsor or as a survey participant. Print 2025 is a new study looking at the future of the print industry in an age of digital disruption and the shift to a service economy. Combining interviews...

Posted on Oct 20 2017 - 8:15am by Editorial Content
Comments Off on Q&A: With James Pittick

Canon UK and Ireland has a new Director of B2B Indirect Sales. James Pittick joined Canon in 2008 and previously worked on the company’s direct side as Head of Sales, Strategic and Enterprise Business. PITR met up with him to discuss Canon’s evolving channel strategy PITR:Canon had a difficult 2016 globally. How did it do in the UK? James Pittick (JP):Given the current conditions, our performance...

Posted on Oct 18 2017 - 4:30pm by Editorial Content
Comments Off on HP turns to the experts with new Security Advisory Board

HP has strengthened its cyber security capabilities with the establishment of a new Security Advisory Board and the recruitment of three external security specialists to sit on it. The Security Advisory Board will work with HP to identify evolving threats and generate strategic conversations about the rapidly shifting security landscape with both HP and the market. The three new board members all have...

Posted on Oct 17 2017 - 4:30pm by Editorial Content
Comments Off on Reality check

New report highlights gap between business perceptions and the customer experience A new report from Capgemini’s Digital Transformation Institute highlights a positive correlation between investment in digital customer experience initiatives and the satisfaction of customers and their willingness to spend more. Based on an international survey of more than 3,300 consumers and 450 company executives,...

Posted on Oct 17 2017 - 8:15am by Editorial Content
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New supplier finder and certification scheme rewards MPS providers that really do put their customers first Eight out of 10 consumers are willing to pay more for a better customer experience (see overleaf), but with everyone claiming to be the best for customer service, how are end users meant to find suppliers that pay it more than just lip service, and how can providers who really do go the extra...

Posted on Oct 16 2017 - 4:30pm by Editorial Content
Comments Off on Exertis announces promotions

Ian Aitken has been promoted to Exertis Medium AV Director with responsibility for sales and commercial operations, following the departure of Ian Sempers, the Founder, Owner and CEO of Medium (UK) Ltd, which was acquired by Exertis last year. Aitken will report to Exertis IT Sales and Commercial Director Phil Brown. At the same time, Mike Harris has been promoted to Retail Sales Director, IT and...

Posted on Oct 16 2017 - 8:15am by Editorial Content
Comments Off on BNP Paribas names new Head of Technology

BNP Paribas Leasing Solutions UK has named Mike Quinn as the new Head of Technology Solutions, taking over from Russ Pettifer. Quinn, who previously held the position of Head of Risk at BNP Paribas Leasing Solutions UK, has more than 25 years’ experience in finance, encompassing risk, sales, operations and IT project work. He will oversee a 115-strong team providing dedicated finance solutions for...

Posted on Oct 15 2017 - 4:30pm by Editorial Content
Comments Off on Jolly leaves Duplo after 14 years

Duplo International, the market leader with the widest range of print finishing systems in the print industry, has appointed Andy Benson as its new UK managing director. He succeeds Peter Jolly who, after 14 years as Duplo MD, is joining HP as the country manager for HP Indigo UK and Ireland. Jolly said: “I owe so much to Duplo; they have given me the greatest opportunity to develop as a business...

Posted on Oct 15 2017 - 8:15am by Editorial Content
Comments Off on New Commercial Director for Bluefish

Nigel Edwards, formerly Managing Director of the London Graphics Group, has joined Bluefish as Group Commercial Director. Reporting to Bluefish Managing Director Mark Heath, Edwards will take a lead role in sales, marketing strategy and development across all group businesses, including STP Office Supplies and B-Line Business Supplies. Group Managing Director Mark Heath said: “Nigel brings great...