Tough times call for tough measures and you’d think that delivering top notch customer service would be front and centre for
everyone. Not true in all cases, according to Balreed Digitec’s Gary Downey, who says that top of the list when it comes to complaints about incumbent suppliers has been declining service standards. He warns that as a managed print services supplier, the biggest challenge you face is that you have to deliver (see page 14).
Toshiba is one company putting their money where their mouth is, by investing in initiatives that support its channel partners’ business growth objectives. Carl Day talks about the company’s newly launched transformational education programme. He says that the Toshiba Masters programme that’s available exclusively to Toshiba resellers represents a fresh and unique approach to innovation and sales growth – and it genuinely is a first in this industry (page 22).
And finally, AIIM (Association for Information and Image Management) has partnered with NAPPS – The Document Solution Association to jointly drive best practice in information management, documents and collaboration.
The two organisations have joined forces to promote and develop the AIIM Forum UK, an event that replaces the annual AIIM roadshow and which will be held in London on June 25. Part of AIIM’s annual conference programme, the forum has been developed to offer UK information professionals thought leadership, market insights and practical advice on the latest innovations in information management. Worth a visit.
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