Say goodbye to DOA headaches

Posted on May 20 2016 - 8:30am by John Peters
RATING

Westcoast is offering customers a printer pre-delivery inspection service (PDI), following the opening of a brand new facility at its Theale HQ.

It removes the need for managed print partners to unpack, inspect, configure, test and software-image large printers on their own or their customer’s premises

It removes the need for managed print partners to unpack, inspect, configure, test and software-image large printers on their own or their customer’s premises

The service is available for reseller partners of most major brands, including HP and Lexmark, as well as brands not distributed by Westcoast.

It removes the need for managed print partners to unpack, inspect, configure, test and software-image large printers on their own or their customer’s premises – work that can be extremely time-consuming and requires resellers to take full responsibility for the technology, to pay increased shipping costs and to train and manage an engineering resource capable of carrying out complex software-loads.

In addition to printer pre-inspection, the Westcoast PDI service includes printer delivery, installation and connection on behalf of a partner, plus product demonstration and removal of old devices, if required.

Westcoast Managing Director Alex Tatham said: “I could not be more excited about offering this service. It eliminates DOA headaches for resellers at a stroke. We have already delivered more than a hundred large format printers to retailers’ shops across the UK, configured a bulk order on behalf of one of Britain’s largest managed print providers, and are working on a large order for a brand not even distributed by Westcoast for a chain of betting stores.”

He added: “Every print provider we have engaged with has welcomed this move as they frequently hit periods of high demand or skill shortages. We have invested in dedicated resources, project management and skilled engineers. I can only see this new service growing as Westcoast become the UK’s managed print fulfilment partner of choice.”

To find out more, speak to your account manager or contact Richard Kerrison, Westcoast’s PDI project manager (Richard.kerrison@westcoast. co.uk).

www.westcoast.co.uk