Medical practices up and down the country are under ever-increasing pressure to become leaner and more efficient whilst maintaining high quality patient services with a human touch. So when the staff at Kirkstall Lane Medical Centre were approached by DOCEX360, a Toshiba TEC partner, they were excited to find that this was a business solutions provider that could fill the prescription for cost-savings combined with versatile and effective document production and management.
Experience print management company and Toshiba TEC partner, DOCEX360 offers a unique blend of IT, software, workflow and document management solutions. The company specialises in providing a smooth and seamless link between the physical operations of document handling and printing and the digital world, while always guaranteeing data security – which is crucial for medical facilities dealing with sensitive patient files.
When DOCEX360 approached the Kirkstall Lane Medical Centre, it found that this local NHS GP practice was in need of a cost-effective, reliable and secure multifunction printing (MFP) solution. The centre’s existing systems were nearing their end of life and they needed constant maintenance, which was beginning to affect the smooth running of the centre.
“Our patients rely on us for a safe and caring service, so excellent technical support and a reliable and intuitive product were the key requirements we were looking for in a new MFP”, explained Practice Manager Simon Boycott. “We also wanted improved features, particularly network-based solutions like scanning to file, in an easy-to-use package.”
After carefully assessing the business and administration needs of the Kirkstall Lane Medical Centre, Ben Hall, a director of DOCEX360, decided that a versatile high-performance MFP from Toshiba-TEC would provide the most flexible and cost-effective solution.
“When we visit a potential customer, irrespective of the sector they operate in, we look at all areas of the business”, said Ben Hall. “We strive to understand their challenges and offer a tailored solution that will stand the test of time.”
After the initial implementation was complete, the staff at the centre found the Toshiba TEC MFP intuitive to operate and easy to use.
“Working with DOCEX360 has been easy and rewarding,” said Practice Manager Simon Boycott. “The service the company provides is excellent, as is the support we receive from Toshiba TEC. What’s more, we are finding the new MFP much easier to use than our previous printer and we now are able to produce far more documents in-house than we could in the past, which saves us time and money.”
“We are delighted with Toshiba TEC products, from both functionality and cost standpoints,” he continued, “and I would also recommend DOCEX360 without reservation. All of the company’s processes, from sales through delivery, installation and right up to aftersales support have been faultless.”